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The SiBio CKM system is designed for people aged 18 and older.
The ketone body β-hydroxybutyrate(BHB) present in the interstitial fluid consistently permeates the enzyme layer on the CKM sensor probe, and oxidizes to generate an electrical signal. Subsequently, the sensor transmits this electrical signal to the receiver, and ultimately, our proprietary algorithm transforms the signal into measurable ketone levels. As a result, the SiBio CKM app is capable of streaming your real-time ketone level.
A Continuous Ketone Sensor, is a vital tool for monitoring ketone levels. It offers accurate and real-time readings, eliminating the need for frequent blood sampling. By tracking ketone levels, you can optimize your ketogenic diet, ensure you stay in ketosis, and gain personalized keto insights for better results. The sensor is especially useful during exercise, helping you assess the impact of workouts on ketone production. With the SiBio CKM Sensor, you can make informed decisions about your diet, exercises, and overall well-being. Stay on track with your ketogenic lifestyle and achieve your health and fitness goals with data-driven precision.
With extended 14-day continuous monitoring capabilities, SiBio CKM sensor tracks your ketone levels continuously, eliminating the need for painful finger pricks. This extended sensor ketone monitoring time allows for a more comprehensive understanding of ketone fluctuations day and night, providing valuable insights into your body's ketosis state.
No. This product is not intended for medical purposes and is not designed to provide any medical advice. Please do not use this product as a substitute for medical equipment or medical consultation. This product is only intended to provide a convenient solution for accessing information about your metabolic state.
There are two possible reasons:
1: The sensor applicator is not assembled or implanted correctly during the assembling or applying process, so the internal structure fails to grip the guiding needle.
2: The safety clip is pulled out before the applicator is ready to apply the sensor, which causes the internal structure fails to grip the guiding needle.
Solution: pull the guiding needle out by hand. Then scan the QR code to connect the sensor to the CKM app. If it is connected, this sensor can work normally. Otherwise please remove the sensor.
The SiBio CKM sensor is currently not recyclable. Please follow your local regulations for further instructions about how to dispose of used sensors.
The discount from redeeming sipoints cannot be applied to automatically generated subscription orders; it is only available when creating a new order.
It's a tape for better adhesion to your skin with sensor, preventing it from falling off easily.
The CKM sensor pack and sensor applicator are both for single-use purposes, and cannot be reused.
There are several possible reasons that may cause the sensor's early drop-out:
1. The wearing site is not completely cleaned or dried when applying the senor.
2. Excessive sweating.
3. Collision/scraping.
4. Unsmooth skin texture.
Here are several tips for securing a successful usage for 14 days:
1. Make sure the wearing site is completely cleaned and dried before applying the sensor
2. Avoid applying the sensor on areas with uneven skin texture, such as scars, moles, or bumps.
3. Use the sensor overpatch.
1. Confirm if the sensor is worn properly and within its usage period and shelf life.
2. Ensure the distance between the sensor and your Bluetooth-enabled cellphone is no more than 20ft apart.
3. Ensure you have turned on the GPS location, bluetoothe and camera permissions on your cellphone. Make sure you enabled and have enough storage space for the App.
4. Ensure your cellphone has a battery level above 20%. Some Android phones may not be able to connect if they are in low battery (less than 20% battery).
5. Check whether the sensor has been used for a full 14 days. After the 14-day sensor usage period, it is impossible to pair.
6. Ensure the SiBio APP is the latest version for sensor activation.
7. Check the mobile OS version: the app requires Android system 8.0 or above, or iOS system 13.6 or above.
If the above steps have been checked and you still couldn't connect the sensor to the app via Bluetooth, please contact our customer support team.
The SiBio CKM sensor has been tested and approved to be worn on the back of the upper arm for up to 14 days.
The IP28 waterproof rating means that the KS1 CKM can withstand being submerged in 3.3 feet deep water for up to 30 minutes, so it certainly can be worn during shower, swim and bathing (as long as the bath temperature does not exceed 104°F and the relative humidity stays below 90% humidity).
However, we do not recommend wearing your CKM sensor during activities such as hot saunas, snorkeling, surfing, and high-speed water sports, as high temperatures or rapid water flow can reduce the sensor adhesiveness, increasing the risk of sensor detachment.
After you scan the link code on CKM package to successfully pair the CKM sensor with the app, there is a 60-minute warm up period before you receive your first ketone level reading.
Moisturize the edge of the sensor tape with 70% alcohol or soapy water, pull up the edge of the adhesive tape, then slowly peel the tape off from your skin.
Please keep the sensor on if possible and contact our customer service for troubleshoot promptly if you have an issue.
To better assist you, please send us the following information that applicable:
1. A screenshot of the app platform displaying the error message
2. For issues regarding accuracy - 2 sets of data compairson photos (Please email us for "how to compare" in details).
3. LE (for CKM) number or connection code of the sensor (This is extremely important for replacement as we repalce 1 sensor for each code provided)
4. A photo of the application site to see if properly applied (where the sensor is worn on your arm)
5. A photo of the sensor to check the soft needle/probe/electrode status if already removed
6. A photo that showing the small hole on the sensor to see if improperly assembled
7. Your order ID
Please note that if you contact us after 14 days of product use, we may not be able to fulfill your request as the sensor would have already been used for its intended service time. We appreciate your understanding.
Once your order has been processed and shipped, you will receive a confirmation email containing the necessary tracking information. This will allow you to track your package and stay informed about its estimated delivery date.
If you have any questions or require further assistance regarding order tracking, please feel free to contact our support team at support@sibiosensor.com.
Currently, we offer free shipping for all orders within Europe. We strive to provide a seamless and convenient shopping experience without any additional shipping charges. Whether you're ordering a single item or multiple products, you can enjoy the benefit of free shipping on your entire order. Please note that this free shipping policy is applicable for deliveries within Europe only.
Our refund policy aims to ensure customer satisfaction and fair resolutions. Please note that due to the specific storage requirements of our biosensors, we are unable to accept packages that have been tampered with after delivery. If it has been less than 14 days since your order placement, we kindly ask you to return the package to our distribution center and contact our support team to initiate a refund. It's important to note that biosensor products can only be returned if the seal remains unbroken. For more details, please refer to our page.
Yes, you can cancel your order, provided it has not been shipped yet. We understand that circumstances may change, and you may need to cancel your order for various reasons. To cancel your order, please contact our support team at support@sibiosensor.com as soon as possible with your order details. We will do our best to accommodate your request and process the cancellation. However, if your order has already been shipped, we are unable to cancel it. In such cases, you may need to refer to our return policy for further assistance. For more details, please refer to our page.
We apologize for any inconvenience caused if you received a damaged or defective product. Our refund policy is designed to address such situations and ensure customer satisfaction. If you believe that the product you received is damaged or defective, please contact our customer support team at support@sibiosensor.com as soon as possible with your order details and a photo of the issue. We will work with you to understand the problem and provide an appropriate resolution.
